Privacy policy | Village Stone

Your privacy is important to us. We respect your right to protect your personal information.

This Privacy Policy sets out the policies and practices of Village Stone Limited (“Village Stone”, “we”, “us”, or “our”) in relation to how we collect, use, disclose and manage personal information in accordance with the New Zealand Privacy Act 2020.

This policy applies to personal information collected through our website, via email or phone, through social media, at trade shows or industry events, at our showroom (if applicable), and through any other interactions where we provide our stone veneer products and related services. It also applies to personal information held by third parties engaged by us to provide services on our behalf.

PERSONAL INFORMATION WE COLLECT

We may collect personal information from you when you:

Submit an enquiry through our website
Request a quote
Place an order for stone veneer products
Subscribe to our newsletter
Complete a form (online or in person)
Enter into a supply agreement with us
Contact us with questions, feedback or requests
Attend trade shows, events or promotions we host or participate in
Interact with us on social media

The information we collect may include your name, company name, phone number, email address, delivery address, billing information and any other details relevant to your enquiry or order.

HOW WE USE YOUR PERSONAL INFORMATION

We may collect and use your personal information for the following purposes:

To process orders, quotations and payments
To supply and deliver our stone veneer products
To communicate with you regarding your enquiries, orders or accounts
To maintain and manage our business relationship with you
To improve our products, services and website
To maintain accurate business records
To provide customer support
To train staff and improve our operations
Where you have consented, to send you marketing communications about our products, promotions or industry updates
To comply with legal obligations
For any other purpose authorised by you or permitted by law

MARKETING COMMUNICATIONS

If you have opted in to receive marketing communications, we may contact you by email or phone with updates, promotions or product information relevant to Village Stone.

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly and requesting removal from our mailing list.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with trusted third parties where necessary to operate our business, including:

Payment processors
Freight and delivery providers
IT service providers
Professional advisers (such as accountants or legal advisers)

We will only share personal information where there is a legitimate business purpose, where appropriate safeguards are in place, or where required by law.

We do not sell personal information to third parties.

STORAGE AND SECURITY

We take reasonable administrative, technical and physical safeguards to protect your personal information from loss, unauthorised access, misuse, disclosure or alteration.

Access to personal information is limited to authorised personnel and service providers who require it to perform their duties.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as it is required for the purpose for which it was collected, or as required by applicable laws.

ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate.

Requests for access or correction should be made in writing via email to the contact details below. We will respond within a reasonable timeframe in accordance with the Privacy Act 2020.

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

Village Stone Limited
Email:hello@villagestone.co.nz
Phone: 021 323 474

POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services constitutes acceptance of any changes.

If you would like, I can also tailor this specifically for trade customers (builders, architects and merchants), or align it with your existing Terms & Conditions for consistency across the Village Stone website.